Troubleshooting

When you contact support, sending the right info up front saves days of back-and-forth.

What to include in a support message

• Device MAC / ID (and whether it's a gateway or sub-device)
• Firmware version + release channel (Stable/Beta/Dev)
• Last seen time + whether telemetry is live or missing
• RSSI (signal strength) from the dashboard
• Photos of the install (wiring, fusing, mounting)
• A short description of the symptom + what changed recently

Common issues

• Intermittent telemetry: usually WiFi/RSSI or power stability.
• OTA not applying: device must be online; OTA is also time-windowed around uplinks.
• “Disco effect” on outputs: avoid rapid on/off command floods; the system debounces to protect hardware.